Job Description:
Under moderate supervision, receives all incoming calls from potential clients and assesses these calls for content, applicability to SCS programs, urgency, lethality, need for pharmaceutical intervention and financial payor source.
ESSENTIAL JOB FUNCTIONS
Provides telephone screening for people who call SCS Access System.
Determines client eligibility for services and verifies coverage.
Maintains and uses written clinical criteria.
Assesses callers for emergency risk; performs triage.
Schedules and reschedules initial appointments.
Documents clients' presenting problems and demographic data.
Enters client information into CMHC Request for Service database.
Ensures compliance with Access standards (e.g. routine appointment scheduled within seven days).
Consults with team members and other SCS staff regarding clinical situations with specific clients.
Provides information about community resources.
Maintains monthly report data relating to numbers of calls taken, appointments scheduled, and referrals made.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
EDUCATION
EXPERIENCE
PHYSICAL DEMANDS
Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.
REQUIRED SKILLS/COMPETENCIES
Time Type:
Full timeWe continually help our community and employees flourish... one life at a time. As a Seven Counties Services employee there are many benefits to enjoy. Below are just some of the great benefits you might be eligible for with Seven Counties Services.