MCI is North America's public and private market motor coach leader. Products include the luxury (an industry best-seller for over a decade), the workhorse , and the brand new zero-emission luxury and commuter coaches: the battery-electric . MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry's only Automotive Service Excellence (ASE) accredited . Further information is available at .

POSITION SUMMARY
Desktop Support Analysts (I) are expected to have a general knowledge of electronic resources, software, hardware, and services available to NFI Group staff via the ITS department. The Desktop Support Analyst (I) will provide a consistent and professional point of contact for all NFI Group end
users, and ensure appropriate resources are enlisted for timely resolution of technical issues.

WHAT YOU WILL DO:

• Provide Tier 1 support of desktop software, PC/laptop hardware, desktop operating systems, printers, network access, telephones, mobile.
• devices, remote connectivity, and other relevant technology (Basic troubleshooting/triaging)
• Participate in the NFI Group Helpdesk call center queue for receive support calls as scheduled.
• Triage - Document, track, and escalate all service and problem requests via tracking tool.
• Manage NFI Group user accounts using the appropriate processes and procedures.
• Provide onsite support to various local facilities as required.
• Process requests for new software and hardware
• Responsible for assisting with MAC (Move/Add/Change) requests for hardware.
• Ensure accuracy of Asset Management system with current and up-to-date information on hardware and software
• Maintain an organized and safe working environment (comply with Operational Excellence and 5S)
• Maintain a professional and respectful work environment.
• Complies with customer service best practices and excellence.
• Perform other duties as assigned.

• Post Secondary Education in IT or equivalent training and experience.
• Excellent Customer Service Skills
• Strong Organizational Skills
• 0-2 Years experience in a related field
• PC/Peripheral Repairs and Troubleshooting Skills
• Strong phone, verbal, and written communication skills
• Able to Lift and carry approximately 50 pounds
• Ability to traverse stairs to and from the office, shop and warehouse areas
• To be able to travel for 5 days of the year

• NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.