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Summary
The IT Technician is responsible for maintaining computer systems and other technologies within Stifel. Their duties include working with other IT Technicians to install hardware troubleshoot computer issues, respond to IT questions from other associates. This Technician will be responsible for overseeing support functions for all Mobile Endpoint devices within the ecosystem.
Essential Duties & Responsibilities
- Work directly with end users and the IT service desk to provide tier 2 support for Android and Apple operating systems and troubleshooting mobile devices.
- Install and resolve technical issues with user PCs, laptops, tablets, printers, scanners, and mobile devices; maintains working components through repair or replacement
- Assisting customers and staff with hardware and software challenges
- Maintain records of tickets and daily data communication transactions, and escalates issues to appropriate support member/team when necessary
- Provides set up equipment for employee use, installation of cables, operating systems, or appropriate software
- Some travel by car and/or air in conjunction with local, regional and/or national travel, up to 5%.
- Providing support to Department Approvers of mobile devices.
- Maintaining Mobile Text Message Archiving for both corporate owned and personal devices.
- Understanding of Mobile Device Management platforms and related technology.
Qualifications
- Strong Problem-solving and critical thinking skills
- Ability to listen and understand basic system issues and work towards a solution
- Ability to effectively communicate provide white glove service with all levels of associates
- Ability to understand key objectives and prioritize tasks
- Knowledge of Telecom Expense Management systems and reporting preferred.
- Knowledge of mobile carriers and networks preferred.
- Must be available to work outside of normal business hours as needed.
Education & Experience
- High School diploma or equivalent
- ~1+ year of technical experience in an IT Hardware/Software support function
Systems & Technology
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
- Proficient in Windows and Mac
About Stifel
Stifel is a more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.
While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where success meets success.
At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.
Stifel is an Equal Opportunity Employer.
Stifel is committed to providing equal employment opportunities (EEO) to all associates,
applicants for employment, and individuals providing services in the workplace without regard to
actual or perceived race, color, religion, creed, gender, pregnancy (including childbirth, lactation,
child-bearing capacity, sterilization, fertility, past pregnancy condition and the potential or intention
to become pregnant and related medical condition), sexual and reproductive health decisions, sexual
orientation, gender identity and gender expression (including transgender individuals who are
transitioning, have transitions, or are perceived to be transitioning to the gender with which they
identify), national origin, ancestry, age, disability, weight, genetic information, marital status,
citizenship status, familial status, homelessness (i.e., lack of a permanent mailing address or a
mailing address that is a shelter or social services provider), status as a covered veteran or any
other protected criteria in accordance with applicable federal, state and local laws. Stifel complies
with applicable state and local laws governing non-discrimination in employment applicable to
each location in which the Firm operates. Stifel strictly prohibits any form of unlawful
discrimination.
Equal opportunity extends to all aspects of the employment relationship, including hiring,
transfers, promotions, training, termination, working conditions, compensation, benefits, and other
terms and conditions of employment. All Stifel associates are responsible for implementing this
EEO policy in their daily actions, conduct and decisions. All associates are expected to treat each
other with respect and professionalism.
Stifel is an Equal Opportunity Employer.