Job Description:

PBX Department/Communications Center:

Communications is an excellent opportunity to gain a start in the world of Emergency Management and customer service. As a PBX operator you will learn skill sets that will aid you in dealings with professional, emergency/disaster dispatch, information assessment, call connectivity, data entry, and interpersonal relations situations that will prepare you for success in any emergency dispatch or call center career. Working with the usages and protocols of emergency notification, Conveyant Teledirectory, patient location, public address systems, and the security dispatch radio you will gain essential knowledge to assist with interdepartmental and community, communication and safety.

The Communications Center is staffed to provide full service to the hospital, and all outlying properties, 24 hours a day, 365 days a year.

Job Summary:

This position combines customer services call center skills with emergency response to effectively offer a constant source of communications on all emergent and non-emergent connections and notifications. Operators have a responsibility to maintain a constantly growing knowledge and applicability so as to best serve the connectivity and notification needs of the organization in a prompt and accurate fashion.

Minimum Education, Training and Experience Required:

• High school diploma or equivalent preferred
• Call Center experience preferred