Key Responsibilities:

Documentation Creation and Management:

• Develop and maintain detailed documentation for data center processes, procedures, and standards.
• Create user manuals, technical guides, and operational handbooks.

Infrastructure Documentation:

• Document the physical and logical layout of the data center, including server racks, network configurations, and cabling diagrams.
• Keep records of hardware and software inventories.

Process and Procedure Documentation:

• Write and update standard operating procedures (SOPs) for data center operations.
• Document incident response procedures, change management processes, and disaster recovery plans.

Compliance and Standards:

• Ensure documentation complies with industry standards and regulatory requirements.
• Regularly review and update documents to maintain compliance and reflect current best practices.

Collaboration:

• Work closely with IT staff, engineers, and management to gather information and ensure accurate documentation.
• Collaborate with other departments to integrate data center documentation with broader organizational processes.

Training and Support:

• Provide training and support to staff on accessing and using documentation.
• Assist in onboarding new employees by providing relevant documentation and guidance.

Qualifications and Skills:

• Minimum of 2 years of Technical Writing Skills:
  • Proficiency in creating clear, concise, and detailed technical documents.
  • Ability to ensure accuracy and completeness in documentation.
  • Understanding of data center technologies, infrastructure, and operations.
  • Strong ability to manage and organize large volumes of information.
  • Effective communication skills for collaborating with technical and non-technical staff.
  • Familiarity with documentation tools, such as Microsoft Office Suite, Visio, or specialized documentation software.
• Excellent problem-solving skills and the ability to think analytically.
• Knowledge of basic cabling structure and/or low voltage.
• Experience with Infrastructure and/or Data Center.
• Willingness to learn and adapt to new technologies.

Preferred Qualifications:

• Knowledge with Linkware and Easy Mark applications.
• Ability to multi-task and manage multiple streams of work simultaneously.
• Ability to effectively communicate with internal stakeholders.
• Highly resourceful & savvy when the need arises to overcome barriers and objections.

Company Profile:

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals based on race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices that seek to recruit, hire, train and promote the most qualified persons into available jobs.

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