The purpose of the Customer Service Representative is to provide members with accurate, consistent, timely, and meaningful information. Build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines. Essential Duties and Responsibilities (include but are not limited to) Be available to handle inquiries. Represen

The Quality Analyst plays a critical role in enhancing the skills and performance of team members. Primary responsibilities include working closely with various departments to assess and improve the quality of the workforce through training, evaluation, and development initiatives to ensure that employees consistently meet the highest standards of performance. Roles & Res

The Quality Analyst plays a critical role in enhancing the skills and performance of team members. Primary responsibilities include working closely with various departments to assess and improve the quality of the workforce through training, evaluation, and development initiatives to ensure that employees consistently meet the highest standards of performance. Roles & Res

Call Center environment Handling a high volume of inbound calls for Healthcare Member and Provider inquiries Maintain awareness of the way performance and actions affect members. Web camera visibility Schedule Flexibility Key Performance Indicators Inquiry Accuracy and Completeness Productivity Call Resolution Overall Satisfaction Call Handle Time Reporting Structure Repo

Lead, supervise and develop departmental teams Oversee and direct the daily activities of the Receivables staff Coordinate account inventories and report daily/weekly to the Department Manager Prepare and conduct staff training Maintain time and attendance records for staff Problem solve operational issue Conduct performance reviews Assist with hiring Delegation and inspe

The Team Lead plays a crucial role in ensuring the HPHS team operates efficiently and effectively, delivering exceptional service to our clients. Roles & Responsibilities Lead and mentor a team of professionals, ensuring they meet performance targets and objectives. Assist team members with daily tasks and resolve operational issues to ensure client needs are met promptly

The Team Lead plays a crucial role in ensuring the HPHS team operates efficiently and effectively, delivering exceptional service to our clients. Roles & Responsibilities Lead and mentor a team of professionals, ensuring they meet performance targets and objectives. Assist team members with daily tasks and resolve operational issues to ensure client needs are met promptly

The Team Lead plays a crucial role in ensuring the HPHS team operates efficiently and effectively, delivering exceptional service to our clients. Roles & Responsibilities Lead and mentor a team of professionals, ensuring they meet performance targets and objectives. Assist team members with daily tasks and resolve operational issues to ensure client needs are met promptly

The Team Lead plays a crucial role in ensuring the HPHS team operates efficiently and effectively, delivering exceptional service to our clients. Roles & Responsibilities Lead and mentor a team of professionals, ensuring they meet performance targets and objectives. Assist team members with daily tasks and resolve operational issues to ensure client needs are met promptly

The Supervisor plays a crucial role in ensuring the HPHS team operates efficiently and effectively, delivering exceptional service to our clients. Roles & Responsibilities Lead, mentor and manage a team of professionals, ensuring they meet performance targets and objectives. Set performance expectations, provide regular feedback, and conduct performance evaluations to enh

The Supervisor plays a crucial role in ensuring the HPHS team operates efficiently and effectively, delivering exceptional service to our clients. Roles & Responsibilities Lead, mentor and manage a team of professionals, ensuring they meet performance targets and objectives. Set performance expectations, provide regular feedback, and conduct performance evaluations to enh

The Manager of Operations is responsible for ensuring operational efficiency and effectiveness, leading a team dedicated to delivering exceptional service to our clients. Roles & Responsibilities Lead and manage a team of operations professionals, providing guidance, support, and direction to achieve performance targets and objectives. Continuously assess and improve oper

The Supervisor plays a crucial role in ensuring the HPHS team operates efficiently and effectively, delivering exceptional service to our clients. Roles & Responsibilities Lead, mentor and manage a team of professionals, ensuring they meet performance targets and objectives. Set performance expectations, provide regular feedback, and conduct performance evaluations to enh

The Supervisor plays a crucial role in ensuring the HPHS team operates efficiently and effectively, delivering exceptional service to our clients. Roles & Responsibilities Lead, mentor and manage a team of professionals, ensuring they meet performance targets and objectives. Set performance expectations, provide regular feedback, and conduct performance evaluations to enh

The Manager of Operations is responsible for ensuring operational efficiency and effectiveness, leading a team dedicated to delivering exceptional service to our clients. Roles & Responsibilities Lead and manage a team of operations professionals, providing guidance, support, and direction to achieve performance targets and objectives. Continuously assess and improve oper