Work Group Supervisor- Lexington/Louisville

We are the machines that produce your morning newspaper, the banners in your local baseball stadium and the color copiers that print out your business proposals. Océ North America does it all. Océ North America is a global direct sales and service company operating in approximately 80 countries, employing 22,000 people, with approximately 2,400 sales and service personnel nationwide. We work with our customers to understand their document needs in order to match them with appropriate technology and develop the most effective solutions for their bottom line. We offer one of the broadest product lines that cover all segments of reprographic and communications needs, from the desktop to a central reprographic center. We focus on secure network connectivity, document access, distribution and storage.

The Work Group Supervisor is responsible for managing both internal and contract field service personnel for an assigned geographic area. This position will cover the greater Lexington and Louisville areas.

Responsibilities include:

• Supervises 5 to 11 service technicians for an assigned area or group of customers within a district.
• Supervises and schedules employees to ensure the timely delivery of quality service to customers.
• May coordinate and support pre-installations and installation activities.
• Assists in interviewing, hiring, and training; may perform functions of manager's in his/her absence or for assigned projects.
• May occasionally perform field service role to fulfill work requirements.
• Prepares and administers performance appraisals and implements corrective actions as needed.
• Performs other related duties and assignments as required.

• A minimum five years successful Field Service experience within the office equipment industry;
• Proven ability to effectively communicate with customers, sales management, and service technicians.
• Ability to manage difficult customer situations and respond promptly to customer needs.
• Ability to inspire and motivate others to perform well and provide appropriate recognition as needed
• Ability to effectively complete administrative requirements as needed.
• Ability to prioritize use of time and work on projects with minimal supervision.
• Leadership/organizational skills necessary for management development.
• Possesses good writing, speaking and listening skills

Océ is an equal opportunity/affirmative action employer encouraging workforce diversity (M/F/D/V).